Email remains the most used channel for sales and customer service, yet manual email triage is time-consuming, expensive and can lead to poor customer satisfaction due to delayed response times.
Thanks to advancements in AI and automation, it’s easier than ever to slash email response turnaround times, reduce live agent operational burden and cost, and improve CSAT scores.
Join the webinar to hear how AskUnum cut email customer support turnaround time by 77% and achieved 83% customer satisfaction with AI.
What you’ll learn:
- Auto-classifying emails based on their content and attachments
- Auto-routing emails to the right audience to eliminate live manual processing
- Applying your own business rules for validation and workflow
- Monitoring results and updating internal systems with trusted data
There will be a live Q&A at the end of the webinar, and any answers we are unable to get to live will be answered in Community!
